At Secret Escapes, they negotiate exclusive rates for luxury hand-picked hotels and holidays in the UK and abroad, at up to 70% off the price you’d pay by booking anywhere else. It’s a new site and a new way of saving on your holidays and their offers may look too good to be true.
At any given time, Secret Escapes offers around 80 “flash sales” for locations around the world. These flash sales are available for about ten days at a time, and all members will be emailed as soon as new sales are available.
Unlike other similar websites, this company emphasizes that their deals are not based on “last minute specials.” They say the availability of their deals range from upcoming weekends to months in advance.
Becoming a member of this website is completely free and always will be. All you have to do is provide them with your email address and you will have access to all the deals they publish.
All deals require a deposit in order to book, with the balance of the deal due at a later date. If you fail to pay the balance, your deposit will be forfeited.
Secret Escapes says that all refunds are up to their discretion. If you have an issue you think warrants a refund of any monies you have already paid, you should contact them as soon as possible.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by email at [email protected]