by Emma

Tiket, as its name implies, is a ticket booking platform for almost anything. It was soft launched back in November of last year, and has been running full steam ahead since the end of December. With hotels as its first offering, Tiket soon followed it up with movie tickets, becoming the first ticketing site to cooperate with Blitz Megaplex. Then came events, such as concerts, football matches, and even smaller local happenings. Plane tickets are in the offing.

The process is quite simple for Tiket, especially with the slick and simple interface. First choose the category of event, click on your desired seating/standing area in the map (pictured above), then chose up to five tickets per transaction and then continue to the checkout page. That’s where you fill in your contact and personal info and then you need to fill out the contact info for the person who will pick up the tickets to assure they can’t be stolen.

Choosing your payment method is also important. Once example is a bank transfer (pictured below). To make the process faster, Tiket provided a unique numbers/transfer code to simplify tracking. After that, we can complete the booking and make the transfer through an ATM. If you’re done with that, you can confirm your payment and if your payment is exactly the same as stated on the invoice page, within a few hours the status will be updated in your ‘manage orders’ page. In less than 15 minutes, the B2ST festival and diamond tickets (the two closest areas to the stage) were sold out, and within 10 hours absolutely all tickets were gone.

Tiket provides a comfortable and well-tailored process, without lag or down time at all even with thousands of users booking at the same time. Props to the developers and the designers of Tiket who have managed to mix both a beautiful front-end and stable back-end for quick scaling.

But of course there can be some improvement: for example, customers should be able to cancel orders in the ‘manage order’ section, and see the final amount of money that should be transferred. Also, canceling a transaction on the ‘my order’ page is hard to find since the site only has a small button near the currency selection – which can be confusing. Future improvement also should include a mobile app; yes, there is a mobile website, but kids prefer apps to bookmarks and browsers.


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